Refund policy

3. Digital Return & Refund Policy

English — Digital Return & Refund Policy

Last Updated: September 2026

Because digital products can be delivered and used immediately, special rules apply to digital purchases.

Non-Returnable Digital Products

A digital product is generally not eligible for return or refund after:

* The product/key has been revealed
* The activation code has been displayed
* The code has been redeemed
* The product has been activated
* The subscription has been activated
* The digital product has been used
* The customer has accessed or consumed the digital service

This policy is subject to applicable consumer-protection laws and does not exclude legally required remedies.

Before the Code Is Revealed

If you contact us before the digital key/code has been revealed or delivered, we may be able to cancel the order depending on its status.

Invalid or Defective Product

If the code does not work, please do not attempt to repeatedly redeem or use it.

Contact us immediately and provide:

* Order number
* Product name
* Screenshot/video if requested
* Error message
* Relevant account/platform information

We may investigate the product with the relevant supplier or platform.

If the product is confirmed to be defective, invalid, or incorrectly supplied by Creative Entertainment, we may provide an appropriate remedy, which may include replacement or refund, subject to the circumstances and applicable law.

Wrong Region / Wrong Platform

Customers are responsible for checking the product’s:

* Region
* Platform
* Edition
* Account requirements

before purchase.

A refund may not be available if the customer purchased the wrong region/platform and the digital code has already been revealed or used.

Refund Method

Approved refunds will normally be returned using the original payment method, subject to payment-provider processing times and applicable law.