Shipping policy

2. Shipping Policy

English — Shipping Policy

Digital Products

Most products sold by Creative Entertainment are digital and therefore do not require physical shipping.

After successful payment, eligible digital products may be delivered:

* Immediately on the website
* Through the customer’s account
* By email
* Through another electronic delivery method specified on the product page

Delivery time may vary depending on the product and payment verification.

Physical Products

For physical products, shipping availability, estimated delivery time, and shipping fees will be displayed during checkout or on the relevant product page.

Delivery times may vary depending on:

* Customer location
* Courier availability
* Product availability
* Weekends and public holidays
* Unexpected delivery delays

The customer must provide accurate delivery information.

Creative Entertainment is not responsible for delays caused by incorrect customer information or circumstances outside our reasonable control.

Digital Delivery Issues

If you have completed payment but have not received your digital product, please contact Customer Support with your order number.

We will investigate the order and delivery status.